CURRENT MEMBER PROVIDER

Rodrigo Afonso Pinto de Barros

Main Objectives

  • To be an active voice of the members with the management of the club
  • To defend the members’ rights with the management of the club
  • To promote a closer contact between members and the management

Main Tasks

  • To receive, evaluate, assign degrees of importance and respond to questions sent by the members (complaints, recommendations, suggestions, notes, information requests, etc.)
  • To be available for contacts with members and provide information
  • To follow through with requests from the members, forwarding them to the proper operational areas of the club and management, whenever necessary
  • To promote and participate in meetings with operational areas and management to discuss members’ propositions

Scope of Performance

  • Analysis of situations regarding exemptions, payments, fees, and other member related issues, as foreseen in the statutes of Futebol Clube do Porto
  • Complaints regarding services and lack of responses from the services
  • Issues with accessibility
  • Recommendations and suggestions to improve services
  • Analysis of situations reported by members regarding lack of information, absence of communication and management errors
  • The member provider will not follow through issues and questions regarding signings, caching staff, medical data and athlete data

Contact Model and Financing

Only matters related to members will be addressed, and the identification along with member number are mandatory, when approaching the provider, with the member card being mandatory in meetings

In Person

Meetings will only be accepted with previous scheduling and upon confirmation of the date and time send to the contact of the member. The scheduling may be made through e-mail to the provider or by phone, through the number 225 083 352.

SCHEDULE

Thursdays, from 10h00 to 13h00

PLACE

Estádio do Dragão, Entrada Nascente, door 15

By Email

By Mail

The letters must be addressed to the C/O Provedor do sócio.

ADDRESS

Estádio do Dragão, Entrada Nascente, Porta 15, Piso 3 4350-415 Porto